Discovery
A short structured form for the people doing the work, combined with real data from your systems. It is not a performance review, and no automation is introduced off the back of it without a person reviewing every result.
Answered for a person's own day-to-day role. There are no wrong answers, and detail helps.
Where time is lost, where work waits, and which of those are actually connected to each other.
Scored by time saved, how many people it reaches, difficulty and who would own it — so the first automation is chosen on evidence rather than enthusiasm.
Including the outcome where the honest answer is that a process needs fixing or a decision, not automating.
Ask for the review form and we will send it with the scope note.